CITIZEN's PORTAL - E-Government in NEW PAKISTAN

 

Issues raised through CITIZEN’s PORTAL and their status:

1. Education and skills – Date 30th October 2018, Code: Gb301018-0141513, Status – Status close (Un-Resolved)

Nov 2, 2018: system assigned it to Chief Secretary GB, who closed it on Jan 14, 2019 with these remarks: "Case will be submitted to the competent Auth on file and will process further after directives".
My Feed back: Since the topic proposes a big change in education policy, it should have been referred to HEC as well as the Minister of Education, besides the PM himself.

2. Revolution in Teaching, Learning and Networking– Date 01 January 2019, Code: PU010119-0864448, Assigned to Chief Secretary Punjab; Status – In Progress. (Should have gone to Minister of Education)

Remarks: Complaint has been assigned to chief secretary Punjab from chief secretary Punjab forwarded it to secretary school education.

Remarks: the petition is forwarded for further necessary action as per facts public merits

3. Constitutional Status of GB –Date 05 January 2019, Code: IS050119-0923605, Status – initiated on 14 January 2019. Assigned to Prime Minister of Pakistan; Droped by system in Sep 2019 - SENSITIVE MATER.

From system to prime minister of Pakistan remarks complaint has been assigned to prime minister of Pakistan

4. Free High Speed Internet in Hunza: 14 January 2019, Code: IS140119-1054135; Status – Assigned to PM Pakistan; In Progress.

Free high speed internet in Hunza, part of Cross Border Optical Fiber Cable Project:

The infrastructure has been provided by the Chinese and also tested. Will be available to populations only when GOP (SCO) issues NOC. We request GOP to facilitate establishment of KNOWLEDGE SOCIETY by issuing the NOC without further reluctance.

5. Difficulty in initiating a complaint from GB - District & Tehsil names missing: CODE: ISO30219-1316735 03 Dated February 2019 - STATUS: Resolved.

6. Floating Hydroelectric Generator and Pumping Station: ISO80319-1773215, Lodged on 08 March 2019: initiated on 3rd February 2019 from system to prime minister of Pakistan

Remarks:

Complaint has been assigned to prime minister of Pakistan

7. DSL Internet in Hunza - GB240219-1635451:

Feb 25, 2019: From system to Chief Secretary GB who forwarded it to Chairman PTA on Apr 25, 2019. Chairman PTA requested me for additional information on Apr 29, 2019.
May 6, 2019: PTA remarked, "In future you can complain directly to us about your Telecom Service Related issues through the following link for an early redressal:
http://Complaints.pta.gov.pk/public/complaint/onlinecomplaints
Your complaint hereby stands closed at our end.
Direct complaint initiated and PTA assigned a number PTA-SCO-26533-2019. Your complaint has been registered successfully.Your complaint will be resolved in stipulated time. You can check the status of your complaint by your CNIC or Reference number.Your Complaint Reference No : PTA-SCO-26533-2019
May 23, 2019: Your issue has been resolved as we have installed DPI in SCO. Kindly check and do let us know if you still face any issue.
May 24, 2019: The relief sought is still outstanding. Please revisit the complaint.
Reminder sent on Aug 24, 2019: No reply so far.   PTA-WEB-70125-2019 and  PTA-WEB-70122-2019, 16 Oct 2019: "your complaint has been disposed of"

8. Bureaucracy bent on making this modern tool for accountability ineffective CODE - PU140519-2691142, Dated May 14 2019, STATUS: Initiated. Dated 14 May 2019; STATUS: Assigned to Chief Secretary Punjab.Sept 24, 2019: Closed - Partial relief granted.

2020-06- 19: Your complaint has been reopened by the Prime Ministers office.

9. Withdraw the GOP Order 2018 and allow the legislative assembly to formulate laws: CODE: GB-140519-2692109 Dated 14th May 2019; STATUS: Initiated

10. Complaints on citizen portal CODE: ISO-10519-2505144 Dated 01 May 2019; Complaint on Citizen Portal and meant for the PM gets referred to non-concerned Chief Secretaries  

STATUS: Assigned to PM Pakistan.

11. Implementation of Law on Tax in GB, must follow the constitutional integration of citizens: CODE: GB290619-3382557;

June 29, 2019: From system to Chief Secretary GB, who forwarded it to Chairman FBR on July 3, 2019 with remarks: "Respected sir the complaint of citizen relates to the fpr Islamabad it is therefore requested to look into the matter please regards." 

July 12,2019: Chairman FBR forwarded it to Secretary Cabinet Division with remarks; "Remarks: dear sir this is the complaint has requested for constitutional provision amendments therefore there complaint is being forwarded to your office kindly take necessary appropriate action as per law", who forwarded it to PMDU on 15th July 2019. On September 2019 the case was closed with "partial relief" granted.

Government has initiated a process to design a policy to deal with all such matters. Hopefully a policy will be available soon to address the matters pertaining to this subject. With your positive input in the shape of feed-back we will be able to make Government Service Delivery Process more efficient.
2020-07=16: Your complaint has been reopened by the Prime Ministers office.

June 29, 2021: Respected Citizen Your Pakistan Citizen Portal Complaint Code (GB290619-3382557) is reopened by Prime Minister of Pakistan. Visit Citizen Portal App for Details.

Pakistan Citizen Portal	Mon, Aug 2, 2:43 PM (19 hours ago)
to me

Respected Citizen! / محترم شہری

Following Officer (PMDU) closed your complaint code (GB290619-3382557) with following status (Relief Not Granted ). Please see the remarks.

Officer Remarks:

Dear Citizen, Thank you for approaching Pakistan Citizen’s Portal for the redressal of your grievance. As the subject matter is not being dealt by this portal this moment, hence could not be addressed temporarily. However, the Government has initiated a process to design a policy to deal with all such matters. Hopefully, a policy will be available soon to address the matters relating to this subject. With your positive input in the shape of feedback, we’ll be able to make Government Service Delivery Process more efficient.

Email: support.pmdu@pmo.gov.pk
Pakistan Citizen Portal
PMDU|PMO|Islamabad, Pakistan

12.   +Redressal of complaint - Fake electricity Bill 

CITIZEN PORTAL: Complaint Code: PU 080120-6247664 dated Jan 08, 2020

13.  KP290220-6998374, Complaint has been assigned to IG PoliceKP.
Mar5 2020: DPO Kohistan Upper: Dear citizen your Complaint has been received and forwarded to dpo comp!ain't for inquiry and report please.

14.   CODE GB 160820-87139473, dated 16th August 2020; Promotion of Tourism and Gun free Status - Initiated, 

15.   CODE: GB281120-87634216 Dated Nov 28, 2020; Proposal for PRIORITY LEGISLATION; GB Assembly to attempt Legislation on DISTRICT & VILLAGE GOVERNMENTS and CUSTOMARY LAWS to protect NATURAL RESOURCES from exploitation of sharks from outside the region. Repeal of GOP order 2018 which has paved the way for this exploitation. Initiated by SYSTEM and referred to Chief Seretary Gilgit Baltistan.

Citizen portal registered the proposal under the CODE: GB281120-87634216 and ASSIGNED it to Chief Secretary GB on 28th Nov 2020.

Progress since is as follows:

08-12-2020, CS forwarded it to Secretary GB Assembly with following remarks:

“ for your kind perusal and further necessary action please”

27-12-2020 SECRETARY assembly sent it back to chief secretary with following remarks:

“R/sir

The complaint in hand is examined by this Secretariat and found that it's not related to this institutio. The legislative mandate of this institution is subjected to the the presentation of a bill by concerned administrative department with the approval of the government.”

January 11, 2021 chief secretary forward it to secretary home and prisons GB with these remarks:

“ for necessary action please”

January 18, 2021 secretary home and prisons GB forward it to secretary services and general administration GB with these remarks:

“ for necessary action please”

January 22, 2021 secretary services and general administration gilgit forward it to secretary home and prisons GB with these remarks:

“Dear sir, the instant complaint is not relevant to this office please.”

9-Feb 2021 from chief secretary Gilgit-Baltistan to PMDU:

Respected sir,

The instant complaint is beyond the jurisdiction of this office kindly consider it at your end, please.

25 FEB 2021: Status PARTIAL RELIEF GRANTED, CLOSED with these remarks from PMDU:

Dear Citizen, your complaint has been forwarded to the concerned quarter for further action. Thanks for using this portal.

Feedback:

I will continue my attempts despite attitudes that are non-sympathetic to the economical interests of the indigenous populations of GB.

NOT RESOLVED, and NOT SATISFIED.

 

GILGIT: The Gilgit-Baltistan government has formed a seven-member parliamentary committee to make deliberations on constitutional and administrative reforms in Gilgit-Baltistan.

Chief minister Khalid Khurshid Khan will head the committee.

Other members include opposition leader Amjad Hussain Advocate (PPP), Ghulam Muhammad (PML-N), Muhammad Kazim Masem ( MWM), Haji Rehmat Khaliq (JUI-F), Col (r) Abbaidullah Baig (PTI), and Raja Azam Khan (PTI).

16.   Subject:  CPEC Authority and Representation of GB.

COMPLAINT DETAILS:

CPEC is expected to be a game changer in economical uplift of populations - specially the poor regions. Since 1982 AKDN has introduced efforts through CIVIL SOCIETY to achieve three goals for the povert stricken populations through SELF HELP - STRATEGY: Organize populations in terms of VOs/WOs as well as 72 LSOs that will direct their efforts preferably as a NETWORK throughout GB.

In this scenario it is but natural that collective representation in the CPEC AUTHORITY should be ensured through this collective body rather than any other option. 

Suggestion code:  SIS311220-7124533

Dated 31St Dec, 2020, Registered, Initiated and assigned to Joint Secretary - China.

On Dec 14, 2020 Secretary Poverty Alleviation commented: "Your proposal is under process.

Dec 11, 2020:  initiated to secretary poverty alleviation and social safety division:

Remarks: proposal is under process 

January 20th 2021: comment 

Respected citizen As-Salaam-Alaikum extremely sorry for getting too late for the response basically we have already forwarded your proposal to the concerned section from the very first day. As soon as the response is received it would be communicated to you immediately thanks for patience.

Regards

January 28, 2021: Remarks of PMDU: Dear citizen thanks for choosing Pakistan Citizen Portal to raise your concern. Your complaint has been forwarded to concerned authorities/departments for timely resolution/action as per facts/merits 

thanks and regards.

Mar 1, 2021: FROM Project Director (CPEC) : Closed - Partial relief granted.

Oct 13, 2021: From Prime Minister of Pakistan to Project Director (CPEC)

REMARKS:

Dear Officer,

the instant complaint was resolved by your office on 01/03/2021 at 13:21 with the status of 'Partial Relief Granted'.

Since a considerable time has elapsed and this office hopes that full relief would either have been granted or near to be granted. It therefore warrants to reopen the complaint irrespective

of the citizen's feedback and to ask you to update this office as well as the citizen with recent development

regarding the complaint. In order to determine the actual status of relief, a fair review is needed at

your level so as to ensure merit with factual disposal of the case. In case, final relief falls in the domain

of any other department then forward the same for the requisite action while mentioning the needful

done at your level.

Respected Citizen! / محترم شہری

19-04-2022: Following Officer (Secretary, Planning & Development Department, Gilgit & Baltistan) closed your complaint code (GB111220-87697654) with the following status (Relief Granted). Please see the remarks.

Officer Remarks:

Dear Citizen, Thank you for your valuable suggestions, these will be considered in future interventions. Regards

Feedback: This is an ESCAPE, not an honest and committed approach.

17. 25 October 2021: GB251021-0071332, STATUS; Initiated from system to Secretary

Assembly Gilgit-Baltistan Legislative Assembly Gilgit

REMARKS

The suggestion has been assigned to Secretary Assembly Gilgit-Baltistan Legislative Assembly Gilgit

Proposal;

I hope you concentrate on legislation to result in the establishment of DISTRICT & VILLAGE governments

in GB as a replication of what PTI has done in KPK - a necessary step in establishing an

EGALITARIAN SOCIETY in our region.