Interesting Journey of a complaint on Citizen’s Portal

The Complaint: “Free high speed internet in Hunza, part of Cross Border Optical Fiber Cable Project:

The infrastructure has been provided by the Chinese and also tested. Will be available to populations only when GOP (SCO) issues NOC. We request GOP to facilitate establishment of KNOWLEDGE SOCIETY in the region by issuing the NOC.”

I lodge this complaint on 24th February 2019 the portal assigned a code GB240219-1635451 and assigned it to chief secretary Gilgi-Baltistan who forwarded it to Chairman Pakistan telecommunication authority. The chairman was reminded by the Portal Management on April 29 2019. Reply on May 6: “closed - relief cannot be granted.”
Reminder: Your Complaint Reference No : PTA-WEB-70125-2019

I had to give a feedback to citizen portal I said: “a disappointing reply to a genuine complaint dealing with provision of relief to a large section of populations in GB. I appeal to the prime minister to review the complaint and see for himself as to how important it is to issue the NOC and provide the facility of high speed internet established by the Chinese under CPEC.”It is now in process - may be one of few million complaints waiting for its turn.

I can imagine the frustration that the manager of the portal would feel looking at this attitude of a senior public servant to the public complaints.
Prime Minister’s Performance Delivery Unit