COPY OF COMMUNICATION WITH PIA

To: Maj Gen. Mir Hyder Ali HI(M) MOD. Rawalpindi

Subject: REPLY FROM PIAC - Irregularities at PIA Counters Islamabad Air port- Gilgit and Baltistan Flights

My Dear General,

Thank you for taking up this issue of public interest with PIA. Ms. Nusrat Irfan Rathor Senior Office Customer Relations responded on 24 Dec 2010. The response in effect says that “all is well” rather than giving an indication of any positive steps in hand to improve the situation. I am appending below copy of my response in case you have been given a different picture:

From: hisamullah7@msn.com
To: nusrat.rathor@piac.aero
Subject: REPLY FROM PIAC

Date: Fri, 24 Dec 2010 21:35:36 +0500
What about the answers to the specific questions in my mail. How long would you continue to misguide rather than bringing about passenger facilitation?
I am reproducing the questions and the communication dated 15 Jul 2010 with PIA on my observations with the flights to GB:
“I would request you to please share following information:
• Bookings (Names) for 15 Jul as recorded on the central data base on 01 Jul 2010.
• Names of passengers who actually traveled on PK-605 and PK-607 (Passenger list) on 15th Jul 2010.
• Names on the waiting list for two flights on 15th Jul in the order in which they were recorded and
• Those who actually managed to get on the flight from this list.

NOTE: I do not need the list of Justifications for the variance. I have seen and met many wailing kids and mothers.”

Dear Brig ® Hisamulah Beg,

This refers to your Oct 20, 2010 complaint which has been sent tt MD PIAC through Maj Gen. Mir Hyder Ali.
We had referred your case to the concerned section and it has been established that on 3rd October 2010, a booking was created in your favor through PIA Call Center for sector GIL-ISB on PK-606/13 Oct and PK-608/16 Oct on waitlist status for PNR HXKYNC. As per PIA policy, since fights for Northern Areas are subject to weather therefore you were booked on waitlist basis.
On 16th October you were waitlisted for PK-606/17 Oct and PK-608/17 Oct. Then on 17th October you were confirmed for PK-608/18 Oct against the backlog bookings and on 17th October our Call Center called on your given number but was unable to reach you due due to no response. Therefore on the same day the Call Center as per procedure cancelled PK-608/18 Oct due to no response from your contact number.
As for your daughter, a booking was created on 11th October through our Call Center for Ms. Uzma Beg on PK-608/18 Oct for sector GIL-ISB on waitlist status with PNR LOSHYN.
Further it has been established that status of your bookings remained on waitlist status till date. The call recording of your conversion with Contact Center indicates that no confirmation was given regarding your booking.
As for the payment of PKR 1000 for confirmation of seats through some stated mobile account in Karachi is concerned, we can only presume that it was due to some misunderstanding. Also, we feel that no-show charges which amount to PKR 1000 may have been misinterpreted as payment for seat confirmation.
With best regards,

Sincerely,

Ms. Nusrat Irfan Rathor
Senior Office
Customer Relations
Ph: 99044943



My dear Capt Qasim Hayat,

Further to the mails exchanged on the topic, I would request you to please share following information:

    * Bookings (Names) for 15 Jul  as recorded on the central data base on 01 Jul 2010.

    * Names of passengers who actually traveled on PK-605 and PK-607 (Passenger list -Manifest) on 15th Jul 2010..

    * Names on the waiting list for two flights on 15th Jul in the order in which they were recorded and

    * those who actually managed to get on the flight from this list.

NOTE: I do not need the list of Justifications for the variance. I have seen and met many wailing kids and mothers

From: "Hisamullah Beg SI\(M\)" hisamullah7@msn.com
Date: Wed, 14 Jul 2010 01:30:12 +0500
To: <khinzpk@piac.aero>
Cc: <mdpiac@piac.aero>
Subject: Irregularities at PIA Counters Islamabad Air port- Gilgit and Baltistan Flights
My dear visionary Leadership with Corporate Social responsibility,
Please let me know if anyone in PIA feels responsible to correct the brazen irregularities and very obvious dishonesty prevailing at PIA counters at Islamabad air port dealing with Gilgit and Baltistan Flights. Instances:
'NO show' for confirmed passengers (standing in QUE within the 35 Min limit) and entertaining those interested in getting a flight out of turn (Resourceful individuals willing to dispense some resources are routed through Rawal lounge lest the hoard of chance passengers know – money makes the mare go)
NO respect for honouring 'first come first serve' for Chance passengers
NO priority for Awards Plus card holders
NO announcements about status or flight at the counters You don't know if your name has been entered on the computer (silent out of turn dealings)
Cancellations not conveyed to central record
WILL IT CONTINUE THIS WAY?

 
Brig Retd Hisamullah Beg SI(M) – 106096255

 
Subject: Fw: Irregularities at PIA Counters IslamabadAir port- Gilgit and Baltistan Flights
To: hisamullah7@msn.com
From: ISBOPPK@piac.aero
Date: Wed, 14 Jul 2010 14:57:42 +0500
Reference your E-Mail on the above subject addressed to G.M. PHS and copy
to Managing Director PIAC.
Please let us know your landline phone number and mobile number.
Best Regards.
Capt. Qasim Hayat
General Manager
North Operations
Tele:+92-51-9280951
+92-51-902-4301
Fax: +92-51-9280962
Email: isboppk@piac.aero

RE: Irregularities at PIA Counters IslamabadAir port- Gilgit and Baltistan Flights‏

From:	Hisamullah Beg (hisamullah7@msn.com)
Sent:	Wednesday, July 14, 2010 7:09:41 PM
To:	isboppk@piac.aero

My Dear Capt Qasim Hayat
I am impressed with quick response. The required information is:
Tel: 051 5952895     Mob: 0345 5326255
Thanks